Effective Date: April 15, 2026
Liora Senior Care LLC (“Liora Senior Care,” “Liora,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit lioraseniorcare.com, submit an inquiry through our website, or communicate with us after contacting us through the website.
1. Scope of This Policy
This Privacy Policy applies to information collected through our website and through communications that begin through the website, including phone, email, and SMS communications related to your inquiry.
This Privacy Policy does not replace any separate notice that may apply to protected health information or other records maintained outside the website.
2. Information We Collect
We may collect information that you provide directly to us, including:
- first name and last name
- email address
- mobile number or phone number
- support type or inquiry category
- message content or other details you choose to share
- communication preferences
- SMS consent choice, if you opt in
We may also collect limited technical information automatically when you use our website, such as:
- IP address
- browser and device information
- pages visited
- basic website usage information
3. How We Use Information
We may use the information we collect to:
- respond to your inquiries
- provide information about our services
- schedule or coordinate care consultations
- follow up on requests you make through the website
- communicate with you by phone, email, or SMS when appropriate
- operate, maintain, and improve our website and communications
- protect the security and integrity of our website and systems
- comply with legal, regulatory, or compliance obligations
4. SMS and Mobile Information
If you choose to receive text messages from Liora, we may send conversational and informational SMS messages related to your inquiry, care consultation scheduling, follow-up communications, and service-related responses you request.
Message frequency varies. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us using the information listed at the end of this policy.
Consent to receive SMS messages is not required to receive information from Liora or to request a consultation.
Mobile opt-in data and consent will not be sold or shared with third parties for their marketing or promotional purposes.
For additional information about our texting practices, please review our SMS Terms.
5. How We Share Information
We do not sell your personal information.
We may share information only as reasonably necessary with:
- service providers that help us operate our website or communications systems
- personnel or authorized contractors who need the information to respond to your inquiry
- legal, regulatory, or governmental authorities when required by law or legal process
- parties involved in protecting rights, safety, security, or compliance obligations
- a successor entity in connection with a business transfer, merger, sale, or reorganization, if applicable
We do not share SMS opt-in data or consent with third parties for third-party marketing purposes.
6. Cookies, Analytics, and Similar Technologies
Our website may use cookies or similar technologies to support basic website functionality, security, performance, and general usage insights.
You may be able to manage certain cookie settings through your browser. Disabling cookies may affect how some parts of the website function.
7. Data Retention
We keep personal information for as long as reasonably necessary to:
- respond to inquiries
- provide requested information or communication
- maintain business records
- comply with legal obligations
- resolve disputes and enforce our agreements
Retention periods may vary depending on the type of information and the reason it was collected.
8. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information submitted through our website and communication channels.
However, no method of transmission over the internet and no method of electronic storage is completely secure. For that reason, we cannot guarantee absolute security.
9. Your Choices and Privacy Requests
You may contact us to:
- update or correct your contact information
- ask questions about our privacy practices
- request that we limit certain communications where applicable
For SMS communications, you may reply STOP to opt out at any time and HELP for assistance.
Depending on where you live, you may have additional privacy rights under applicable law. To make a privacy-related request, please contact us using the information below.
10. Third-Party Links and Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their policies separately.
11. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will post the updated version on this page and revise the effective date above.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Liora Senior Care LLC
Phone: (925) 304-3300
Email: [email protected]